However, it's also a good rule to break sometimes! That's because sometimes — actually, often — when you convey information or messages to people, they don't look for those deeper interpretations, but instead immediately judge the superficial information as right or wrong; accurate or inaccurate. Communication isn't always as clear as that! Without looking for the deep meanings and symbolism, we may be missing the important messages (and based on client feedback, feel like we are wrong all the time, as well!).
Arthur Myers offers numerous examples of this in his book, Communicating With Animals: The Spiritual Connection Between People and Animals. One perfect story tells of animal communicator, Marlene Sandler's experience. She senses what animals want to say through images, feelings, and impressions — and these often come over as metaphors, a figure of speech rather than a literal translation. One such conversation was with a woman's cats, who had stopped eating, making her very concerned. Marlene got the image of an empty bathtub and the message: you haven't taken a bath. Left to its literal translation, the client might have thought the cats were commenting on her hygiene. But further digging and examining this message divulged the deeper meaning: the cats missed their playtime with the woman as she relaxed after work in a hot bath. She had recently taken a different job which didn't leave time for those baths — and so the cats were longing for their playtime with her.
So, even if we as communicators don't know enough about a situation to accurately interpret something, encouraging the animal's human to think more deeply and perhaps look for metaphors or less literal meanings, may lead to more successful communications rather than ending in the short-sighted declaration: "you're wrong!"